Rolling out across Europe Final link in the chain developments reported in these news items. We won the International Business Award because the innovative way we structure the news feeds means staff are not overloaded with reports on clients they never talk to; instead they only see news that relates specifically to their clients.' By the end of the year, the new Rabobank dotcom site should be fully operational. The Electronic Distribution Wholesale team is looking forward to this moment, as the site will be the final link between Radar and the cliënt. These days, clients expect one port of entry where they can conduct all their business and then leave. They don't want to log on to multiple sites,' says Doorn. 'We already have a huge amount of cliënt information; our next challenge is to use the current Radar tech- nology and hardware to create a cliënt transaction system within Rabobank.com.' Clients will be able to visit the (unsecured) dotcom site, before logging in to a secure online environment. Here, they will be able to carry out money market, foreign exchange, financial logistics transactions and so on. 'The cliënt information we have in Radar will be re-used in the secure part of the website,' says Van Koningsveld 'So not only can all members of a cliënt team see who is serving that cliënt in Radar, clients will also be able to see this information as 'My Rabo contacts' on the website. They will have the option to call, email or chat with any of these contacts, or immediately inform us if any of the details we have for them need updating.' It is hoped that the site will eventually enable clients to conduct the majority of their day-to-day business electroni- cally, freeing up account managers and product specialists to concentrate on increasing cross-sell even further. Now that the Netherlands and Dublin are both using Radar successfully, which European countries will be next? Hugo Henraat, Implementation Manager European Rollout, explains: 'Every time we launch a new office, the implementation process becomes more and more streamlined. Based on our experiences in the Netherlands and Dublin, we have also put together a step-by-step implementation guide.This means that the offices coming next, which we anticipate will begin with Paris and Milan and end with London because it is the biggest, can start using the system even faster than has previously been the case. And because Radar is web-based, no software installation is required.' Although many Rabobank International employees have been aware of Radar's existence for some time, and may even have used it, the European rollout in the second half of this year provided the perfect opportunity to launch the portal offïcially.'We were asked to present Radar at the European General Managers' meeting held on 25 and 25 September in Istanbul,' says Henraat.'But of course, Europe isn't the only region that can benefit from the system. In the coming months, we'll also be approaching General Managers in Asia and the Americas with a view to rolling out there in 2007.' The Word 15

Rabobank Bronnenarchief

blad 'RI The Word / The Word' (EN) | 2006 | | pagina 15