Global overview Market developments Clients and products The most amazing fact l've come across sincejoining the Telecom, Media Internet (TMI) Group is that half the population of the world has yet to make a phone call,' says Ed Smith, who became Global Head of the TMI Group in autumn 2004. This assurance of future demand and growth in emerging markets, like India and China, is what makes the sector so exciting.' Unlike most other Rl business units, which operate on a predominantly regional basis, the TMI Group is centrally managed, to support coordinated portfolio management and global risk monitoring. The Utrecht office covers Benelux, Central, Southern and Eastern Europe and also provides head office functions, such as control and research coordination.The remainder of the group is managed via regional hubs in Chicago (covering North America), London (UK and Scandinavia) and Hong Kong (Asia). 'Our expertise is concentrated within a small group of relationship managers, spread across a broad network of locations,' says Smith. This enables us to introducé our clients to new markets and business opportunities that they might, otherwise, have overlooked.' The TMI Group studies national markets individually, in order to understand their unique characteristics and evolutionary positions. 'We also take account of international trends, cost dynamics and consumer preferences,' says Smith. 'I need to know that China is the world's factory for cheap mobile handsets and that Hong Kong customers upgrade their handsets every three months.' A central theme within the TMI sector is the convergence of fixed-line telephony services, mobile services and the internet. 'Mobile and internet service providers have pushed the industry into previously unimaginable areas of content and quality, but this has also led to the decline of some fixed-line telephony operators,' Smith explains. The mobile sector is continuing to develop, especially in emerging markets, where subscriber growth will continue to be the name of the game for the foreseeable future. In more developed markets, the emphasis has shifted towards mobile data services, through 3G mobile networks, WiMax and WiFi.' On the fixed side of the telecom service industry, developments are dominated by the spectacular broadband take up on a worldwide scale. 'This growth in broadband is partly at the expense of other sub-sectors and traditional voice services, in particular,' says Smith. 'We have reached a stage where revenues are shifting not only from one product group to another but also from one carrier to another, especially with broadband providers moving into PayTV. An interesting consequence of this move is the long-heralded convergence of telecom and media, and triple-play product packages (telephony, TV and internet) have become an established and accepted way for companies to capture and retain customers.' The TMI Group has built up relationships with around 120 clients worldwide, in places ranging from Den Haag to Hong Kong, Madrid to Mumbai and Chicago to Shanghai. The type of cliënt ranges from the large incumbents with international operations in key markets (e.g. KPN, Telefonica, Telecom Italia) to domestic players operating in key national markets (e.g. German cable companies KDG and EWT). This year, we expect around 75% of total income to come from traditional loans, whether as bilaterals or syndicated loans,' Smith The Word 21

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