Handling crisis -
the human touch
No onecandeny business
continuity and contingency
planning are essential.
Nevertheless, while
procedures count, it is
the human impact
that matters most.
Business Continuity Planning (BCP) is
an inescapable obligation organiza-
tions have to their people, clients, sup-
pliers, regulators and the wider commu-
nity. Rabobank International (Rl)
believes the best BCP entourages proac-
tivity, flexibility and communication.
Plans are simply there to keep people
sharp. At the crux of it, managing a
crisis is all about managing people. The
following pages examine three major
events that have affected the lives of
Rabobankers in the past 18 months,
uncovering the human responses froin
which a lot can be learnt. After all, BCP
isn't a project; it's day-to-day life.
I Rl The Word I
