REGIONAL FOCUS
Quick change
Growing pains
Situation end-2002
r~
Timing of Flexcube implementations
Eelco Kaan - paying tribute to cooperation
Brendan Burke - moving forward
This change to a centralized admin-
istration system had been attempted
once before, unsuccessfully. 'The
reason for its success this time, is that
the business is being run regionally
now and is more focused in terms of
product and customer,' says Kaan.
'We're running tighter ships and of
fering a narrower range of products
to a more carefully selected group of
clients.' Impiementation of the Flex-
cube system takes only three to four
months on average. Four offices
(Frankfurt, Paris, Madrid and
Dublin) have made the change in less
than 12 months. Iflex Consultants,
the purveyors of Flexcube, familiar
with the banking business and the
Flexcube system, assist with the im
piementation from start to finish.
They help determine the branches'
requirements, set the systenTs para
meters, train users, assist with data
migration from the old system, and
support with end-user tests. 'Basieally,
they assist in various ways until we
go live and beyond, supplying con-
tinued support and service,' says
Kaan. 'The speed of impiementation
is also a great compliment to our
own RI staff as they have had to
play a full part in the projects while
continuing to perform their normal
daily functions.'
Aggressive impiementation of Flex
cube has meant some growing pains
for those involved. 'Pains are a nor-
mal part of the process when moving
from a well-established and familiar
system to an entirely new system,'
says Kaan. 'It takes quite some time
before old habits are replaced. Don't
Frankfurt
Paris
Madrid
j 1 Offshore services
2 Administration services
3 Rep Office
Dublin
Flexcube
Warsaw
Flexcube
Istanbul
2001 Q3 2001 Q4
2002 Q1
2002 Q2 I 2002 Q3 j 2002 Q4 2003 Q1
Frankfurt
Paris
Madrid
Dublin Branch
Flexcube
Flexcube
Flexcube
Flexcube
26
The Word I
