INTRODUCTION Dear colleagues, Organigram In this regular feature The Word looks at potential scenarios for K I's future. >4-7 Client focus The pursuit of 'proac- tive partnerships' with clients niay be the current buzz, but it can be a reality. >21-2. ic The past year bas been a period of stabilization for Rabobank Interna tional. Our aim as the Managing Board bas been to give you the oppor- tunity to perform successfully in a stable environmentwith no distrac- tions. In this period, we have pursued successfully a number of goals. One is the consolidation ofRl into a strong performer within the Rabobank Group. This bas been achieved by us all through our commitment to our business, our customers, and through greater interaction between our specialist disciplines. Another is the reduction ofcosts. The results, both financial and in terms of our busi ness, show how productive this period has been. We have reached a stage in our development where Rl does what it is supposed to do. By reaching that stage, we are now in a position to look to the future front a firnt base. The vision we have for Rl is explained in this brand-new publi- cation, The Word. Our aim with The Word is to create a platform for the communication of ideas and con- cepts, including best practice, and strategie and organizational issues. It will also act as a means of providing you with information on the Rabobank Group itself, and RI's role within the larger organization. You have in your hands a so-called 'zero' issue. Like Rl itself, the publi- cation is a 'work in progress'. We need your input and cooperation to help us meet our mutual communica tion goals of transparency, clarity and added value as we pursue togetber the ongoing evolution of Rl into a mature, indispensable part of the Rabobank Group. Rik van Slingelandt Chairman, Rl Managing Board The Word I 3

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