in briet East mects West Pumping up partnerships Wine gathering a sparkling success 12 What'sNewS Issue 7* July 1999 I Rabobank International (RI) head of fice was pleased to receive visitors from Beijing Enterprises Holdings Etd. (BE), early May. A key 'red-chip' cliënt of Hong Kong branch, the company is a listed conglomerate, owning Yanjing, the largest brewery in China in terms of sales, and they plan to enter the biotech indus- try as well. The visit presented a valuable opportunity to exchange information on both our core sectors of food and agribusiness (F&A) and health care. Rep- resentatives of Beijing Enterprises ex- pressed appreciation at being the first cliënt to meet our CEO Maarten Hulshoff. Also on the agenda were presentations from Shawn Leiand from health care and Alain Cracau of F&A. Clearly a relation- ship with mutual benefits, the company is an important partner for RI in the region due to its strong financial strength in spite of the recent Asian economie crisis, and RI serves as a core house bank. As Alex Che- Financial departments within Rabobank International (RI) Netherlands branch are climbing mountains with their clients - on bicycles, that is to say. Some 15 rela- tionship managers and product specialists from RI's treasury, credits and loans divi- sions treated 38 selected clients to a cy- cling tour. After enjoying a relaxing lunch together, it was time to get to work. Par- ricipants donned Rabobank cycling suits ung, general manager of Hong Kong branch puts it, 'BE is one of our key Chi nese corporate customers, and the net- work has been working as a team to pro vide expertise and core products for ongoing creation of customer value'. From left to right: Shawn Leiand, RI health care advisor; Bai Jin Rong, BE executive director and VP; Hu Zhao Guang, BE chairman; Maarten Hulshoff, RI CEO; Guo Ying Ming, BE vice chairman and president; Fang Fang, BE vice president Wine producers from around the world came together in Bordeaux, France in what is considered the most important trade fair in the business, VINEXPO, mid-June. Relationship managers and product specialists from RI capitalized on the opportunity for networking by organizing several events including a cliënt dinner in a chateau, special industry seminar, and an internal market core team meeting as well. 'The team meeting was significant in that our people from so many regions were able to share ideas about potential new products and experiences fll concerning deal structures - information which might apply in other markets as well,' says Participants of the Client's Day bike tour suit up and were provided with bikes and helmets for the rigorous tour around Arnhem in the east of the Netherlands. The trip was led in three separate groups by famous re- tired professional cyclists Henny Kuiper, Eric Breukink and Rob Lammertink; for- mer members of the Rabobank cycling team, still active in pro- motional activities for the bank. No smooth ride, the course involved some steep climbs before cyclists earned a coffee break on a terrace overlooking the Rhine river. Even the Dutch weather entered the theme of cooperation. Following the tour, participants shared their aches and pains over drinks and recovered with a high-car- bohydrate cyclist's dinner. 'The response from clients who participated was excel- Philippe Charbonnier, Paris-based account manager and meeting organizer. RI's half-day seminar gave the floor to the customer. Claims Arend Heijbroek, co- author of the latest EAR study, The World Wine Business which was presented to participants, 'we wanted to hear from industry leaders, and demonstrate our depth of commitment in this sector to our broad customer base. In fact the editor of trade magazine Wine and Spirits remarked to me, "you must be doing something right in the industry if you are able to bring such top speakers to the stage'". Key topics discussed were 4 changing demand at the retail level, branding in the 'new wine' markets of Australia and the US, European markets as remaining too supply-driven, and the impact of EL) wine policies on the industry. The World Wine Business can be ordered through Wil van der Tuuk by fax on +31 30 216 1976 or by email. lent, and RI staff enjoyed themselves as well.' says Ben Huiskamp, senior relation ship manager and co-organizer of Client's Day. 'The event proved to be an excellent team-building experience, one which re- ally strengthened cliënt relationships. Non-participants followed the experience closely through colleagues so we know these activities draw the desired attention.' The day was also made possible through the enthusiastic support and promotion of Len Steffen, RI Netherlands branch board member and avid cycler himself.

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