Rico Balancing act Strategie product Less paper, more profit IB progress reports The structure in finance 12 What'sNewS I$sue7-July 1998 Wouter Kol ff - less chat, more action Next up was Wouter Kolff to kick-off the corporate finance side of the workshops. His message was loud and clear. A brief overview of trends around the world led to the conclusion that retail banking is currently the driving force Europe, while recent mergers m between Swiss banks is a starting sign for Euroland. He noted opportunities for IB products in Japan and remarked on the increasingly domestic orientation of US players. 'I think all of these trends point to a development that we'd already picked up on,' he said. 'Many customers are opting for a reduced number of banks. And the players which remain as preferred financial partner not only have to be good, they have to be very good and in a number of areas. You have to bring focus and value added to the table.' Achieving that, according to Kolff, is a balancing act. 'This is why we're revitalizing the CAM approach and why we need more senior bankers.' (see WNS 6/98) He indicated a number of areas where he believes there are opportunities. M&A is, he believes, a very good strategie product. 'It allows you to show customers your capabilities,' he said, 'and when you're talking M&A, you're not talking to someone in treasury who's only interested in getting another 10 basis points off the margin. You're talking to the CEO.' Good M&A can lead the way to cross selling of other products. He referred to the Dutch retailer Vendex's mandate won by Morgan Stanley. 'They did the transaction at a reduced rate. In return they not only got the issue, they got the whole shop.' He is also interested in penetrating the German market more deeply, especially as there are few truly huge corporates in the F&A sector. 'Many are mid-caps, family firms,' he noted. 'That opens up opportunities. And we should be looking to expand acquisition finance as well.' Corporate finance's plans also include a significant increase in ROS over the next few years. This will be achieved in part through additional concentration on areas such as trade and commodity finance and thorugh a shift in export finance efforts from OECD to non-OECD. 'And you'll be seeing sustainable energy on our project finance priority list for the very first time, too,' he commented, responding to a commitments made by bank chairman Herman Wijffels at the sustainability conference held by RI to mark our centenary. 'There are enough opportunities,' he stated, adding on a personal note: 'More generally, 1 think we need more accountability, less complaining, less chat, and faster decision- making. I'd like to see less paper and more profit - play- time is over for non-performers.' «ti'iSSWfB Michael Ice led two workshops aimed specifically at laying the groundwork for the launch of various IB activities. Investment banking sales and International equity brokerage were both comprehensive in the information of offer to participants. Ice and his team's plan to penetrate IEB is particularly dependent Michael Ice on the creation of systems which can cope with numerous applications in an integrated package. But will also make use of innovative information delivery systems, such as the e-commerce options that were on offer across the hall at that dedicated workshop. Mark Zucker co-hosted wth Jaap Slotema a well-attended IB-related workshop on credit risk management in the product groups. He is also dependent on improved systems to put in place the reporting and other elements crucial in sound CRM. But the plan is clear and he emphasized the need for top quality people on the credit side to carry it through. What's NewS will be reporting Another recently appointed global product manager took the Hoor with colleagues Sipko Schat and Hans den Baas to stimulate discussion on where structured finance is going and how it is getting there. Willem van 't Hooft had good news and bad in the sense that opportunities are profilerating in some areas while others and other requirements are creating a need for new approaches. Reminding workshoppers of the advantages of SF - high added value, low use of solvency, cliënt intimacy, little or new reliance on sophisticated d systems, and low costs, the team outlined a strategy that they believe will prove beneficial for all concerned. But they will also be initiating a consultation round with branches to discover both cross-selling and support opportunities. This will lead to business plans prepared using an integrated approach to who needs what and how the team can respond effectively. Working on IB - many of the workshops turned into real debates in more depth on CRM in the autumn. The state of play in IB's overall recruitment drive to bring in the quality people needed to push ahead our efforts in new product areas was provided by Alex von Ungern Sternberg during the initial plenary session. There are still strategie vacancies, and as the situation changes almost weekly, it serves little purpose to list new personnel named in early June. For up to the minute information on new hires please check out regularly our electronic News Flashes in the public folders on your intranet.

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