the unique Rabobank process
Policy and strategy
'TI
'A
i
special
How does it work and who is involved? Some of the people who put
questions on Rl to Henk Visser at the most recent Central Delegates'
Assembly explain how the system works.
board of local Rabobank
local banks are clustered in groups of 20 regions in the
Jan Wolleswinkel
regional delegates' assemblii
each region elects a six-pe
Henk Biemond director Rabobank
Badhoevedorp, member of the
regional delegates assembly for
central delegates assembly. Also
interested in service for local bank
customers in central and eastern
Europe -'not offering service similar
to the domestic competition could
lose us clients'.
8 What'sNewS Issue5-May 1998
he board of a member bank is composed of
people who live and work in the local community
and, of course, of the bank's director. With the exception of the director, none of
the board members are employees of the bank, so it is a pretty independent body
elected by the members of our local bank. We can really make a difference in the
community. We know what local people's concerns are because we are local people.
It means policy and decision-making here are closer to the community served.'
lthough we formulate issues
relevant to local member banks at
our regional meetings, you won't find us forming
lobbies with other regions to drive through policy or
strategy that is only advantageous for our particular
area. It is not about power per se. Basically, we're
trying to put the customer first and so our actions
are geared to that. We have to anticipate the ntarket
and what the competition will do, so that's the most
important aim of this process - getting everyone
involved in creating and pursuing strategy.'
