What's NewS New Zealand Business down under Supplement for What's NewS March 1998 The relatively new Rabobank Australia and New Zealand Group started operating in New Zealand following the acquisition of Primary Industry Bank of Australia (PIBA) in October 1994.Time in the market is proof that, while admittedly no market is easy, business in down under remains cut throat. But, in true kiwi pioneering spirit, the team is well and truly on the cutting edge. Chaina Japan Philippines Pacific ocean Australia New Zealand True, in terms of our network, a comparatively small and somewhat isolated market New Zealand may be, but its significance to the F&A industry, and therefore Rabobank, remains undisputed. Farming is the very essence of New Zealand, the primary industry in partieular forming the backbone of the country's economy. Of New Zealand's 'ZD 90 billion total GDP, 27 to 30 percent, representing around NZD 14 billion, is primary agri related - making Rabobank's target a significant one. 'Agribusiness, with its stronghold on the market makes business aggressive,' confirms Jaap Klep, general manager New Zealand of the Rabobank Australia and New Zealand Group 'There is only a finite amount of money and margins are tight. Add to this the fact that the New Zealand market is a developed one - infrastructure is sound and export is already booming.' All positive stuff, he admits, except that financing for New Zealand's F&A industry is no longer a growth area. 'It's this stagnation that provides a climate of extreme competition.' SUCCESSFUL FORMULA Unique to operations in both Australia and New Zealand is the primary banking slant. On the coattails of PIBA, Rabobank has built up a strong asset base. 'Through PIBA,' continues Klep, 'we found a successful formula involving lending to successful family farming enterprises on a long term basis. We are doing business as a wholesale bank, a niche player in the New Zealand market and a low cost operator. Our quality portfolio of clients, lean branch network and strong parent backing allows us to lower our operational costs - producing savings which we can pass on to our clients in the form of competitive interest rates and loan costs. In this price sensitive, highly competitive market, this strategy gives us the necessary ability to be players.' BIG BROTHER In terms of Rabobank, say New Zealand and Australia is spoken in the same breath. 'True,' says Klep, 'in reality we are an inseparable division. As far as doing business is concerned, many characteristics of New Zealand may be applied to our parent, Australia. But, that doesn't simply mean we function as Australia's backyard. The New Zealand market is a separate entity entirely, a different kettle of fish altogether. In our case, small means big,' he grins. 'Although with the recent Wrightson's acquisition (see page 9), New Zealand's rural portfolio is approaching half the size of our big brother Australia. The geographic isolation of us both keeps our Australasian team spirit alive, and that's a spirit of communication we rely on. We are also heavily dependent on our total network.' ONE-STOP BANKING An interesting development the team down under are working on is a move towards transactional banking (in the form of cheque books and ATM cards) - a move perhaps contrary to global trends, Klep admits, but nevertheless a missing link in kiwi banking. 'We want to offer a one-stop shop in wholesale banking, in line with our customer focus strategy,' he continues. 'Over here transactional banking is what's needed to provide a complete product, which is what we are positioning ourselves to offer.' In answer to transactional banking being credit costly to run, Klep's idea is to outsource. Although still under wraps, the Australia New Zealand Group is in the process of pairing up with New Zealand's Association of Credit Unions. Not officially a bank, the non-aggressive, cooperatively structured rural financier is seen by the competition as something of a dormant giant, but according to Klep, 'it provides us with the backup we need. Ultimately, it will make us pretty competitive,' he continues. 'The Association of Credit Unions has the retail Jaap Klep heading the team down under

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