Vendex - PARTNERED FOR SUCCESS WHAT'S NewS Issue 8 August/September 1997 working relations 3 Vendex International ranks among the more considerable of Rabobank Internationals corporate partners. Over the past decade, the Vendex group has transformed itself from a conglomerate - with a far-flung portfolio of interests around the world - into a streamlined enterprise with clearly defined interests in retail trading and business services concentrated almost entirely in Europe. The restructuring process has taken time, but the results are proving prosperous. 'Vendex has engineered a very successful rationalization,' notes Rabobank's Steven Spiekhout, the group account manager. 'It 0|x'nt a number of years in this process, which involved the termination or disposal of many unprofitable or incidental activities, the strengthening of its core business, and the reduction in high indebtedness levels associated with its earlier acquisitions. The results, however, are very evident on the group's bottom line.' Between the fiscal year 1990/91 and 1996/97, the Vendex group's total operating income climbed from NLG 164 million to NLG 473 million, while financial costs declined from NLG 205 million to NLG 60 million. Net sales in 1996/97 were NLG 12.1 billion. Both the retail and services businesses were considerably strengthened as a result of this broad-ranging turnaround - which set the stage for a successful 1995 stock exchange introduction. FASHION CHAINS This year, as part of a strategy to render itself even more transparent to the financial markets, the group has been divided into two separate companies: Vendex and Vedior. Vendex ranks as Holland's leading retailer while Vedior embraces one of Europe's most substantial services businesses, with interests in temporary staffing and cleaning. In the food business, Vendex owns, among others, the Edah budget-price supermarket chain in the From F&A Steven Spiekhout (left), senior vice-president and Frank van Waesberghe, accountmanager. Netherlands, a market in which it hopes to further increase its market share. Its department store chain, Vroom Dreesman, already ranks among the largest in Holland, and the group also boasts a string of speciality stores throughout the Benelux region which offer everything from fashion, and fashion-related products, and from jewelry to shoes. TEMPORARY STAFFING Vedior, meanwhile, is comprised of a broad range of temporary employment and maintenance services geographically ranging from the Benelux to Spain and Germany. In a significant strategie initiative earlier this year, Vedior acquired BIS of France in a bid to strengthen its position on the French temporary staffing scene and heighten its overall profile in the European market as a whole. Soon afterwards, the group floated bearer depository receipts (BDR's) in Vedior on the Amsterdam and London Stock Exchanges; Rabo Securities was not only involved in the first Vendex 1PO, where (among other things) it financed and managed a Vendex employee option scheme, but was also an important partner in the Vedior equity syndicate as well. Vendex's Treasurer and Manager of Investor Relations, Eric Alofs, notes that the recent successful floatation of Vedior into two separate companies 'has made it easier for banks and our partners in the investment community to come to grips with the specific businesses in which we operate. This understanding is a crucial prerequisite to building long-term relations in which our banking partners can help us achieve our ultimate goals.' FOOD LEADERS Vendex does not have a single 'house bank,' Alofs notes. Nevertheless, he says, Rabobank is one of a small number of 'preferred' Vendex banking partners. It has traditionally been very strong in the food business and, since Vendex is a leading food retailer with turnover of NLG 4.8 'Rabobank is one of a small number of 'preferred' Vendex banking partners,' according to Eric Alofs. billion in this sector alone, there has long been a natural match. In recent years, this natural partnership has widened and intensified. 'We like to do business with a bank that is focused on own speciality, plus one that has a wide-ranging branch network throughout the Netherlands. This is particularly important because, as retailers, we handle high volumes of cash which needs to be secured and also managed by a top-quality treasury operation. On the investor relations side, we frequently discuss our strategy with Rabobank, especially its IRIS research arm, and their analysts regularly publish reports that help widen the market's understanding of our operations.' ELECTRONIC PURSES Moreover, Vendex recently became an important participant in the Rabobank- backed Chipknip payment card system. One of the world's first true 'electronic purses,' Chipknip was designed to handle tasks ranging from positive identification of the customer, registration of transactions, and clearing of eventual payments. What's more, it supports 'frequent flyer' and other customer loyalty schemes operated by retailers. Because Vendex is so prominent among high street retailers, its participation represents an important boost. 'We are very positively impressed by the professionalism of the service we receive from Rabobank, especially in treasury, lending, and investor relations. Over the past four or five years, the bank has also become a more aggressive player in the equity and capital markets - aggressive in the best sense of the word. Clearly, they are a favored Vendex partner.'

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