Indonesia What's Focused for growth Supplement for What's Nf.wS ®July 1997 Ask anyone at Rabobank Duta Indonesia what their short, near or long-term goal is and you'll get the same answer from everyone: improve efficiency and costumer focus - both external and internal. Although the branch has doubled its balance sheet - both in terms of quantity and quality - in the past couple of years without significant increases in personnel and appears to be doing quite nicely, thank you, the ROI team believes it could do better.The combined aim is to move the branch further along its progression from medium-term credit provider to a more universal bank offering a broader range of knowledge-based products to an increasingly sophisticated cliënt base. As the team celebrates its successful organization of the IAMA conference, What's NewS stops by to check out the action in one of the fastest growing economies in Asia. Senior account manager Lucy Pandjaitan, Rusli Yahya who heads up customer services and credit control manager Felix Hartadi have just rounded off fcne of their regular meetings, ^rade and commodity finance is a relatively new activity in the bank and the three line departments involved get together frequently to monitor general progress, but specifically to discuss individual transactions and how each is doing. 'We've only been doing trade and commodity for about a year,' says Pandjaitan, 'so the unit is still pretty young. That's one of the reasons why cooperation with Rusli and Felix and their people is so intense and so Sumatra Borneo Jakarta Java crucial. The great thing about this kind of product is that you are able to come up with solutions and answers for clients pretty quickly. You can really get involved in the deal right from the beginning. You put together the structure, but you also follow the whole transaction through to the end. That means every stage of the deal and its processing has to be right and, in turn, that means a team effort.' MAKING SENSE Oddly enough, the sense of teamwork appears to have been reinforced since the front office was divided into dedicated units. 'It was part of the customer focus readjustment,' says general manager Christian The Management Team, from the left to the right: Charley Seliang - Treasury Division, Basalamah Muhammad - Vice President Director, Victorden Hoedt - Director Operations, Paul Beiboer - Corporate Division, Jeroen Nijsen - Risk Management Division, Chris Mol - President Director and Tommy Chandra - Rabo Finance. Celebes Indonesia Timor Ambon Mol, 'and it has clearly worked very well for us. I'd say focus is the key here. But at the same time, we've all worked to ensure the sense of teamwork is deeply embedded. Each and every one of our people is responsible for the whole operation, and not just for their own backyard. Everyone has come to understand and appreciate the fact that one and one can add up to a whole lot more than three.' SOLID BACKGROUND This sense of joint effort is almost tangible in the branch. According to general administration manager Tina Sugiro, whose 11-strong team is responsible for a host of operations ranging from accounting, fiscal and general reporting to ordering stationery, it is all about respect. 'What ever you do,' she says, 'in the What's News onderzoekt een van de meest snel groeiende economieën in Azië, namelijk die van Indonesië. Als reden voor de verdubbeling van kwaliteit en kwantiteit op de balans noemt Rabobank Duta Indonesia 'teamwork.' Het RDI-team kan terugkijken op de succesvolle organisatie van het IAMA congres, tegelijkertijd hoopt men in de toekomst een meer universele bankte worden met een nog groter aanbod van kennis voor haar klanten.

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blad 'What's news' (EN) | 1997 | | pagina 7