Indonesia
What's
Focused for growth
Supplement for What's Nf.wS ®July 1997
Ask anyone at Rabobank Duta Indonesia what their
short, near or long-term goal is and you'll get the same
answer from everyone: improve efficiency and costumer
focus - both external and internal. Although the branch
has doubled its balance sheet - both in terms of quantity
and quality - in the past couple of years without
significant increases in personnel and appears to be
doing quite nicely, thank you, the ROI team believes it
could do better.The combined aim is to move the branch
further along its progression from medium-term credit
provider to a more universal bank offering a broader
range of knowledge-based products to an increasingly
sophisticated cliënt base. As the team celebrates its
successful organization of the IAMA conference, What's
NewS stops by to check out the action in one of the
fastest growing economies in Asia.
Senior account manager Lucy
Pandjaitan, Rusli Yahya who
heads up customer services and
credit control manager Felix
Hartadi have just rounded off
fcne of their regular meetings,
^rade and commodity finance
is a relatively new activity in
the bank and the three line
departments involved get
together frequently to monitor
general progress, but
specifically to discuss
individual transactions and
how each is doing. 'We've only
been doing trade and
commodity for about a year,'
says Pandjaitan, 'so the unit is
still pretty young. That's one of
the reasons why cooperation
with Rusli and Felix and their
people is so intense and so
Sumatra
Borneo
Jakarta
Java
crucial. The great thing about
this kind of product is that you
are able to come up with
solutions and answers for
clients pretty quickly. You can
really get involved in the deal
right from the beginning. You
put together the structure, but
you also follow the whole
transaction through to the end.
That means every stage of the
deal and its processing has to
be right and, in turn, that
means a team effort.'
MAKING SENSE
Oddly enough, the sense of
teamwork appears to have been
reinforced since the front office
was divided into dedicated
units. 'It was part of the
customer focus readjustment,'
says general manager Christian
The Management Team, from
the left to the right: Charley
Seliang - Treasury Division,
Basalamah Muhammad - Vice
President Director, Victorden
Hoedt - Director Operations,
Paul Beiboer - Corporate
Division, Jeroen Nijsen - Risk
Management Division, Chris
Mol - President Director and
Tommy Chandra - Rabo
Finance.
Celebes
Indonesia
Timor
Ambon
Mol, 'and it has clearly worked
very well for us. I'd say focus is
the key here. But at the same
time, we've all worked to
ensure the sense of teamwork is
deeply embedded. Each and
every one of our people is
responsible for the whole
operation, and not just for their
own backyard. Everyone has
come to understand and
appreciate the fact that one and
one can add up to a whole lot
more than three.'
SOLID BACKGROUND
This sense of joint effort is
almost tangible in the branch.
According to general
administration manager Tina
Sugiro, whose 11-strong team is
responsible for a host of
operations ranging from
accounting, fiscal and general
reporting to ordering stationery,
it is all about respect. 'What
ever you do,' she says, 'in the
What's News onderzoekt een van de meest snel groeiende economieën in Azië, namelijk die van Indonesië. Als reden voor de
verdubbeling van kwaliteit en kwantiteit op de balans noemt Rabobank Duta Indonesia 'teamwork.' Het RDI-team kan terugkijken
op de succesvolle organisatie van het IAMA congres, tegelijkertijd hoopt men in de toekomst een meer universele bankte worden
met een nog groter aanbod van kennis voor haar klanten.