knowledge fair
Willem van 't Hooft - 'We
want to compete in bringing
proactive, integrated financial
solutions to our clients. Our
ability to offer and leverage
knowledge in our focus
segments is a unique selling
point.'
Robin Bargmann - 'We have
set ourselvesambitious
financial targets with regard to
astrong increase in volume, a
shift in product mix,an increase
of profitability and less solvency
usage.'
7
'Achieving Customer Value' -
a visual reminder of the banks'
ultimate intent.
GROWTH PHASE
Chairman Arthur Arnold -
addressing the assembled staff
over a sizable video screen
linked by a remote 'satellite'
connection - made it clear that
we are poised for a phase of
significant growth. But he
stressed that this growth will
only be achieved if we work in
concert - and that this in turn
will require the highest degrees
of communication and
coordination.
The Utrecht Branch
Management Team picked up
on this theme: 'People
traditionally tend to concern
themselves exclusively with
Master of Ceremonies Henk
Westbroek interviews the
Management Team of Rabobank
Internationals Utrecht Branch.
From left to right: Len Steffen
Hans Megens, Robin Bargmann,
Willem van 't Hooft, jan Haars.
their own products and
services, but if we want to be
truly strong in the future, we
all have to play as a combined
team on the same field.
That includes the local banks,
our affiliated organizations,
financial institutions and our
corporate clients.'
The clear message as stressed
by Hans Meegens who is
Chairman of the Utrecht
Branch Management Team is
that now - more than ever
before - we must be a client-
and market-led organization
using knowledge as our
primary compedtive tooi.
GROUND ZERO
At 'ground zero,' afterwards,
Rabobankers were busy
buzzing between the stands,
introducing themselves and
their respective areas of
expertise, exchanging ideas
and enjoying the available
treats.
At the start of the event each
participant was given a
questionnaire to fill out - with
multiple choice questions
relating to each stand - and a
chance to win a free vacation
for producing the most correct
replies. Only three contestants
succeeded in providing all the
right answers.
For example, visitors to the
Sales Derivatives stand had to
find out the meaning of the
term 'cap': Is it a call option
on interest? A put option on
interest? Or, rather, a form of
headgear to be worn while
playing baseball? Little
surprise that there was just as
much laughter as serious chat.
There was also an 'interactive'
component to each stand - for
example Transport Sc Logistics
provided a dual video race car
simulation that proved a hit
among attendees.
'Customer Focus' in action: Henk West broek speaks 'via Satellite'
with Mr. Snijders of the Philips Pension Fund about his experience
working with Rabobank International.
Ferry de Vries from Media Telecom tests his condition at the
Healthcare stand under the amused and watchful eye of Patty Gout.
