- - - - - - - - - - - - - - - - - - - - - Inhoudsopgave Voorwoord Bestuursverslag Corporate governance Consolidated Financial Statements Company Financial Statements Pillar 3 Amounts in millions of euros Domestic retail banking Wholesale banking and international rural and retail banking Leasing Real estate Other segments Consolidation effects Total For the year ended 31 December 2015 Net interest income 5,661 2,270 1,094 348 (234) 9,139 Net fee and commission income 1,321 513 57 29 (16) (12) 1,892 Other income 18 653 568 302 662 (220) 1,983 Income 7,000 3,436 1,719 679 412 (232) 13,014 Staff costs 2,134 1,123 601 196 (38) 770 4,786 Other administrative expenses 2,470 1,101 277 124 102 (1,158) 2,916 Depreciation 116 107 38 7 47 128 443 Operating expenses 4,720 2,331 916 327 111 (260) 8,145 Impairment losses on goodwill and investments in associates 612 10 1 623 Loan impairment charges 343 526 85 90 (11) 1,033 Regulatory levies 171 139 19 15 344 Operating profit before tax 1,766 (172) 689 246 312 28 2,869 Taxation 445 161 191 65 (213) 6 655 Net profit 1,321 (333) 498 181 525 22 2,214 Cost/income ratio excluding regulatory levies (in %)1 67.4 67.8 53.3 48.2 n/a n/a 62.6 Cost/income ratio including regulatory levies (in %)2 69.9 71.9 54.4 50.4 n/a n/a 65.2 Loan impairment charges (in basis points of average private sector loan portfolio)3 12 53 25 56 n/a n/a 24 Business segment assets 327,909 494,210 40,091 21,939 116,694 (325,688) 675,155 Investments in associates 16 487 32 197 2,940 3,672 Total assets 327,925 494,697 40,123 22,136 119,634 (325,688) 678,827 Business segment liabilities 298,883 482,273 35,411 19,865 111,244 (310,046) 637,630 Total liabilities 298,883 482,273 35,411 19,865 111,244 (310,046) 637,630 Investments in property and equipment 90 56 2,124 2 237 2,509 Impairment of tangible and intangible assets 631 10 1 11 653 Goodwill 322 131 448 2 2 905 Private sector loan portfolio 284,496 104,014 29,655 15,287 475 433,927 in millions of euros Domestic retail banking Wholesale banking and international rural and retail banking Leasing Real estate Other segments Consolidation effects Total Loan impairment allowances loans and advances to customers Balance on 1 January 2015 4,836 2,816 378 1,270 48 9,348 Loan impairment charges from loans and advances to customers 377 509 120 91 (10) 1,087 Write-down of defaulted loans during the year (1,440) (478) (167) (218) (4) (2,307) Interest and other adjustments 190 52 (9) 32 (2) 263 Balance on 31 December 2015 3,963 2,899 322 1,175 32 8,391 Specific allowance 2,615 2,631 151 1,092 32 6,521 Collective allowance 884 30 83 997 IBNR 464 238 88 83 873 Total 3,963 2,899 322 1,175 32 8,391 1 Operating expenses divided by Income 2 Operating expenses plus regulatory levies divided by Income 3 Loan impairment charges divided by 12-month average private sector loan portfolio 213 Notes to the consolidated financial statements

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