Internal company developments and employee policies offices specializing in this part of the market were opened in Rotterdam and The Hague (as of January 1,1985 in Utrecht, too). In order to increase the company's quality of service courses and training programs have been strongly expanded, and much attention has been given to the continued process off computerization. Despite extremely difficult market conditions in the construction industry, Gebam was able to maintain its position and attain satisfactory results in 1984. We anticipate that, during the coming years, any growth in the market will primarily take place in the renovation sector. In view of Gebam's position in the market, the company should be able to benefit from these developments. During the past year much attention was paid to structural organization policies and courses and training programs for our employees. Furthermore, a number of procedures were streamlined in order to improve communication with our clients. Currently, a program is in preparation which will result in an extensive computerization of the company, leading to an acceleration and intensification of intra-company contact, and improved possibilities for adjusting the activities of the various different company sectors to each other. 1982 1983 1984 20 Interest rates on capital market (long term government loans); weekly average 15 The Netherlands

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Jaarverslagen Friesch-Groningsche Hypotheekbank / FGH Bank | 1984 | | pagina 23